Training Tips For Your Contact Center
We asked trainers from around the world: "Where did your training career start and what advice/tips would you give others interested in becoming a better contact center trainer?" Here are some of the...
View ArticleTraining Challenges
Training new agents is a challenge all its own. Not only is the trainerâs role multi-faceted, from teacher and counselor to motivational speaker to psychologist, but each new generation of trainees...
View ArticleMeasuring Training Effectiveness
There are some contact center managers out there who find it hard to measure the effectiveness of training programs, and the overall effectiveness of the trainers themselves. Since trainers know their...
View ArticleTraining Methods From Around the World
We asked training professionals from around the world to tell us the methods they use to train new recruits and turn them into successful agents. Here are the different techniques used to create better...
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